When placing your order, your freight and handling charges will be calculated based on your delivery location, and quantity of products purchased. When logged in, Wine Club Members will have any product discounts calculated, as well as any free freight*.
To ensure that our customers receive their wine in perfect condition, Two Hands Wines reserves the right to delay shipping, in the case of extreme weather conditions.
Should you required further clarification, please contact our friendly team on 08 8568 7900
*Free shipping promotion is valid only for orders within Australia.
Domestic
Australia Post
All domestic orders are despatched by our office team to the warehouse within 24hours of your order being received Monday-Friday 9am-4pm, for them to pick and pack.
If you have any special delivery instructions, please ensure these are noted on your order. Our preferred delivery partner in Australia is Australia Post, who collect from us twice a week.
You will receive a tracking number via the email and mobile phone number associated to your order, once the order has been dispatched.
It is recommended to view and receive tracking numbers you download the Australia Post app, to manage & ensure that you receive all notifications regarding delivery.
USA
Get Freighted
Orders are dispatched monthly via our freight partner, Get Freighted. All USA orders are consolidated and air freighted to their California based warehouse where they will then be delivered via UPS to your door. Two Hands Wines is not responsible for any additional freight charges that may occur due to non-delivery or change of delivery address once dispatched. All orders to the USA are subject to a 10% tariff and this will be charged by Two Hands Wines to the receiver. Once your order is scheduled to leave Australia, you will be contacted by Get Freighted informing you of an estimated delivery date, which is generally 2 to 3 weeks from date of contact. Orders in the consolidated shipment to USA are not trackable individually until they are cleared by customs at the destination port and assigned their individual tracking numbers. Once tracking is assigned, you will receive an email from Get Freighted with the relevant tracking information and a link to track your shipment.
Worldwide
DHL
All other countries are dispatched weekly from our warehouse in the Barossa to our international shipping partner via DHL.
All international orders receive Australian tax-free pricing in AUD when being delivered to an overseas address.
Any import duties, taxes, or brokerage fees are not included in the product price or shipping and handling cost. Any applicable duties or taxes are the recipient’s responsibility and may be requested before receiving your goods. We suggest that you check with your country’s customs office to determine if any additional costs apply.
Our team are always happy assist in providing a shipping quote for your destination, along with any information we have on your countries limitations and taxes. Contact us below to learn more.
